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Customer Service
Call Center Customer Service Representative
@CDS Family & Behavioral Health Services Inc
[Hiring] Call Center Customer Service Representative @CDS Family & Behavioral Health Services Inc
Mar 30, 2025 - CDS Family & Behavioral Health Services Inc is hiring a remote Call Center Customer Service Representative. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a motivated Call Center Customer Service Representative to join our Customer Service department. You will be responsible for making both inbound and outbound calls to the customers.
- Have a complete understanding of the products and services offered by the company
- Resolve customer queries and direct urgent ones to senior management
- Make outbound calls to inform customers about promotional offers
- Gather feedback from customers and maintain a record of the same
- Process customer refunds and handle special requests professionally
- Maintain an accurate record of all customer details and update them in a timely manner
- Maintain a calm composure at all times
Responsibilities
- Making daily inbound and outbound calls
- Listening and addressing customer queries
- Building a long-lasting business relationship with clients
- Maintaining and updating the record of all customer communications
- Providing clients with the necessary product information
- Processing customer applications and refund requests
- Escalating urgent queries to senior management
- Making follow-up calls
- Informing clients about promotional offers
- Maintaining and updating call logs
- Responding to customer emails
- Calling clients to obtain and verify relevant information
- Managing customer database
Qualifications
- Bachelor’s degree in Business Management, Business Administration, or a related field
- Proven work experience as a Call Center Customer Service Representative, Call Center Representative, or a related field
- Knowledge of customer service practices and guidelines
- Highly detail-oriented and organized individual
- Excellent communication and interpersonal skills
- Ability to handle stressful situations and maintain a calm composure
- Good computer skills
- Strong time management and multitasking skills
- Ability to work independently and collaboratively with the team
- Having an eye for detail and good listening skills
- Ability to offer excellent customer service
Experience Requirements
- Entry Level
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
part-time
|
Posted
Mar 30, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
