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Customer Service
Call Center Agent
@Grill Hero
[Hiring] Call Center Agent @Grill Hero
Apr 04, 2025 - Grill Hero is hiring a remote Call Center Agent. 💸 Salary: unspecified. 📍Location: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Call Center Agent at Grill Hero, you will be the first point of contact for our customers, managing inquiries, setting/rescheduling appointments, and ensuring a seamless experience. You'll play a crucial role in upselling services and promoting memberships. This position is perfect for those with strong written and verbal communication skills, a passion for customer service, and the drive to exceed sales targets in a fast-paced environment.
- Quote Management: Email and text quotes to customers promptly. Conduct email follow-ups on sent quotes.
- Customer Support: Respond to complaints and inquiries professionally and empathetically via email. Resolve customer questions or escalate issues as necessary.
- Database and Case Management: Update and maintain accurate customer information in the system. Create cases for escalations or detailed follow-ups.
- Scheduling: Reschedule appointments as needed based on customer requests. Manage inbound customer service calls related to scheduling or inquiries.
- Inbound and Outbound Calling: Handle incoming calls from potential and current customers. Conduct outbound calls to follow up on leads and generate sales.
- Voicemail Management: Check, respond to, and manage voicemails promptly.
- Follow-Up Calls: Proactively reach out to customers for follow-ups, ensuring leads are converted into sales.
- Customer Engagement: Build rapport with customers to drive satisfaction and loyalty. Identify opportunities to upsell or cross-sell products and services.
Qualifications
- 1+ year of experience in customer service, sales, or a call center environment.
- Strong verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- High attention to detail to ensure accuracy in data entry and case management.
- Ability to upsell and close sales effectively.
- Comfortable handling inbound and outbound calls in a high-volume environment.
- Quick thinking and ability to handle objections with professionalism.
- Proficiency with CRM systems and administrative tools.
Requirements
- Team-player: Thrives in a collaborative team environment, contributing positively to group success.
- Detail-oriented: Ensures accuracy in handling quotes, updating data, and processing requests.
- Organized: Manages multiple tasks and priorities efficiently.
- Customer-focused: Shows empathy and professionalism in resolving customer issues or complaints.
- Strong Written Communicator: Crafts clear and professional emails and texts.
- Tech-Savvy: Proficient with CRM systems, scheduling tools, and other software used for managing workflows.
- Persuasive and Confident: Ability to sell products/services and influence decisions.
- Outgoing and Personable: Builds strong customer relationships.
- Target-Oriented: Thrives under sales quotas and KPI-driven environments.
- Excellent Communication Skills: Strong verbal communication skills that convey professionalism and enthusiasm.
- Problem-Solving Ability: Quickly resolves customer objections or issues to close sales.
- Adaptable: Demonstrates adaptability and resourcefulness when navigating ambiguous situations or unexpected challenges.
Benefits
- Performance-based incentives
- Opportunities for career growth
- Be part of a company with an outstanding culture that values teamwork, respect, and a positive work environment, making every day enjoyable and rewarding.
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
part-time
|
Posted
Apr 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
