[Hiring] BPO Specialist @Avenga x Qinshift
Apr 03, 2025 - Avenga x Qinshift is hiring a remote BPO Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
Avenga is looking for a BPO Specialist for our American project. Our customer is an online enterprise-grade food ordering platform used by many of the US’s largest restaurant chains and millions of users. It integrates with the brands’ existing systems, opening new digital revenue streams injected effortlessly into the restaurant’s operations.
- Serve as the first point of contact for customers seeking technical assistance over email
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
Qualifications
- 1 year or more of experience in the Business Process area
- Skilled in Google Suite
- Good at Excel (knowledge of Vlookups and Pivots)
- Customer service/support experience
- Deep knowledge in the financial area
- Attention to details
- At least an Upper-Intermediate level of English
Requirements
- Deep knowledge in the financial area (nice-to-have skill)
Benefits
- Attractive social and benefits package
- Professional growth via our mentorship program
- Regular performance reviews and technical assessments to identify development plans
- Extended training and certification opportunities
- Participation in tech talks, webinars, conferences, and hackathons
- Well-rounded health insurance coverage and fitness compensation programs
- Maternity aid and financial support for family reasons, including marriage and childbirth
- A sense of professional belonging and an environment of togetherness
- Diverse skills and character of our teams, welcoming everyone to apply
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Apr 03, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
