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Customer Service
Bilingual Customer Care Market Specialist
@Lush Handmade Cosmetics
[Hiring] Bilingual Customer Care Market Specialist @Lush Handmade Cosmetics
Mar 29, 2025 - Lush Handmade Cosmetics is hiring a remote Bilingual Customer Care Market Specialist. 💸 Salary: $22/hour cad. 📍Location: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Bilingual Customer Care Market Specialist plays an essential role in growing talent in our business through collaboration and sharing best practices with the Customer Care team. This role involves:
- Communicating with customers through various channels, including phone, chat, text, and email
- Handling customer feedback and answering questions using trained methods and tools to provide accurate, valid, and complete information
- Assisting customers with digital orders
- Providing information on products
- Increasing digital conversion through effective recommendations
- Investigating lost packages with our transport partners
- Processing returns
- Following and promoting all company policies, guidelines, procedures, and expectations
- Maintaining the safety and security of customer information
- Meeting and exceeding service levels and departmental goals
Qualifications
- Written and verbal fluency in the French language
- Ability to identify and assess customer needs and resolve issues with a customer-first approach
- Use critical thinking, creativity, and problem-solving skills to provide positive options for resolutions
- Exceptional organizational skills with impeccable attention to detail
- Reliable, consistent attendance, punctual, and dependable
- Open availability and flexible to work evenings and occasional weekends, overtime, and holidays
- Ability to maintain a positive attitude, remain engaged in your work, and lead by example
- Great team player, as well as self-motivated and proactive
- Fluid and flexible to continuous improvement changes within the department
- Strong oral and written communication skills with perfect spelling and grammar
- Excellent computer skills; ability to navigate multiple screens and programs
- Some retail sales experience preferably in beauty or cosmetics
Requirements
- Post-secondary education (preferred)
- Contact center experience (preferred)
- Accustomed to working in a highly seasonal, high-pressure environment (preferred)
Job Type
- Permanent, Full-time
- Must be available to work during the hours of operations for this role (you will only be required to work one day on the weekend):
- Monday to Friday: 6am - 6:15pm
- Saturday to Sunday: 7am - 3:30pm
Job Location
- Remote role, open to candidates across Canada only
Salary
- $22/Hour CAD
Benefits
- Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion
- Proud to be an equal opportunity employer
- 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$22/hour cad
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
