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Bilingual Client Success Agent @The Credit Pros

[Hiring] Bilingual Client Success Agent @The Credit Pros

Apr 14, 2025 - The Credit Pros is hiring a remote Bilingual Client Success Agent. 💸 Salary: $7/hr or $1,213/month. 📍Location: Americas.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home!

  • Handle customer inquiries via phone, email, and chat per SOPs.
  • Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
  • Escalate and assign issues to relevant departments as needed.
  • Log, review, and follow up on customer requests and resolutions.
  • Investigate, research, and provide accurate solutions.
  • Maintain and update customer records during interactions.
  • Achieve KPIs for client-facing time, call quality, and occupancy.
  • Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
  • Clarify charges, generate statements, and process billing adjustments.
  • Handle service cancellations, applying retention strategies and resolutions.
  • Complete cancellations training and apply retention strategies as part of daily responsibilities.

Qualifications

  • Fully Billingual/Native in Spanish & English communication.
  • 1-2 years' experience of customer services in B2C focused financial and banking services industry.
  • Knowledge of the United States credit industry including credit cards, line of credit, personal loans.
  • Customer first orientation and being empathetic to their needs.
  • Excellent communication skills and solution-oriented mindset.
  • Hunger to learn and equip self with TCP’s technological suite.

Requirements

  • Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
  • Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks.
  • Availability for Monday to Saturday from 10:00 AM to 07:00 PM Eastern Time.

Benefits

  • An opportunity to become a part of leading US based credit repair service provider.
  • Fulltime-Permanent role.
  • 100% Remote Work + Great Work Environment.
  • Base Salary: $7/hr or $1,213/month.
  • Employee development, Management training, coaching & upskilling.
  • Flexible Accruing Paid Time Off.
  • Company Holidays.
  • Birthday Time Off.
  • Eligible for health benefits after one (01) year of association.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Americas
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Bilingual Client Success Agent @The Credit Pros
Customer Service
Salary 💸 $7/hr or $1,213/month
Remote Location
Americas
Job Type full-time
Posted Apr 14, 2025
Apply for this position Unlock 53,827 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Americas
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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