[Hiring] B2B Technical Support Engineer @ProjectFitter
Apr 05, 2025 - ProjectFitter is hiring a remote B2B Technical Support Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: Serbia.
Role Description
Are you ready to be the hero of B2B clients need? Looking for a dynamic Technical Support Engineer to empower ENTERPRICE users, ensuring they maximize the value of the cutting-edge data and APIs. This role is a perfect blend of technical expertise, problem-solving, and customer interaction, where you'll tackle challenges head-on and help our enterprise clients succeed.
- Be the Expert: Master technology and become proficient in writing Lucene data queries.
- Troubleshoot Like a Pro: Diagnose technical issues, debug API requests, and deliver fast, effective solutions.
- Collaborate & Innovate: Partner with engineering and product teams to resolve complex challenges and improve processes.
- Empower Customers: Provide clear guidance through documentation, best practices, and hands-on support.
- Continuously Improve: Identify patterns in customer requests to help shape better solutions and enhance user experience.
- Build Relationships: Establish trust and sustainable relationships with customers through open communication.
Qualifications
- Experienced in technical support (beyond Help Desk roles), passionate about understanding how things work and solving technical puzzles.
- Able to understand technical language and communicate effectively with developers.
- Skilled in APIs, JSON, HTTP requests, and debugging tools.
- Experienced working with B2B customers, especially enterprise-level clients.
- Enjoys helping people and explaining complex concepts clearly.
- Strong Communicator: Fluent in English with excellent interpersonal skills.
- Familiar with ticketing systems like Jira or Monday.com.
- Attentive to detail, has strong prioritization skills, and uses a methodical approach.
- Thrives in a fast-paced environment and takes initiative.
Requirements
- Experience with Python, Postman, or SQL.
- Familiarity with platforms like Zendesk or HubSpot.
- Background in SaaS, cybersecurity, or data-focused industries.
- Previous roles in tech support or customer success.
Benefits
- You’ll be part of a team that values innovation, collaboration, and customer success.
- If you’re passionate about technology and love solving complex challenges while building meaningful relationships with clients—this is your chance to shine!
Company Description
ProjectFitter is an AI-driven platform that matches tech candidates' CVs with your specific job requirements. It creates a true win-win for both companies and candidates by saving a lot of time and enhancing match quality.
Similar Remote Jobs
More jobs at ProjectFitter
-
Software Development compensation in usd BrazilMar 17, 2025
-
Human Resources competitive monthly compensation in usd UkraineMar 10, 2025
-
Human Resources competitive monthly compensation in usd UkraineMar 09, 2025
More Customer Service jobs
-
Customer Service unspecified USAApr 14, 2025
-
Customer Service unspecified USAApr 14, 2025
-
Customer Service unspecified USAApr 14, 2025
More jobs in Serbia
-
Customer Service unspecified SerbiaApr 12, 2025 -
Software Development unspecified SerbiaApr 12, 2025
Kickstart Your Job Search
Unlock 54,437 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: Serbia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Serbia
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Serbia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
