[Hiring] Associate, Credit Card Support @Gemini
Mar 29, 2025 - Gemini is hiring a remote Associate, Credit Card Support. 💸 Salary: $66,000 - $75,000. 📍Location: USA.
Role Description
At Gemini, our Credit Card Support Associates play a crucial role in delivering exceptional customer service and ensuring efficient resolution of inquiries. They are dedicated to providing clear, effective support, addressing customer needs with precision, and upholding our high service standards. We are seeking a driven, self-motivated individual with strong interpersonal skills who thrives in a fast-paced environment. The ideal candidate is highly organized, detail-oriented, proactive, and ready to make an immediate impact by delivering reliable and efficient support to our customers.
- Manage inbound customer inquiries and issues through Zendesk, providing timely and effective resolutions while ensuring a high level of service and customer satisfaction.
- Serve as a liaison between customers and cross-functional teams, ensuring timely issue resolution and clear communication.
- Handle escalated customer issues with professionalism and efficiency, escalating further as needed.
- Collaborate with department heads to maintain and update runbooks, procedures, and internal documentation.
- Identify opportunities for process improvements, implement workflow efficiencies, and drive projects to completion.
- Provide occasional on-call weekend coverage with flexibility during the week as needed.
- Maintain a strong understanding of the Gemini Credit Card product and related policies to provide accurate and informed support.
Qualifications
- 3-4 years in a customer support capacity or equivalent.
- Familiarity with Crypto.
- Passionate about providing a great customer experience.
- Confident verbal communication and polished written communication.
- Experience administering and configuring Zendesk Support, Guide and Chat.
- Experience in financial services support and a regulated environment.
- Experience and comfort with solving complex problems from end-to-end.
- Comfort with flexible hours, including weekends, for comprehensive support coverage.
- Basic understanding of Financial Markets and Trading.
Benefits
- Competitive starting salary
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
Salary Range
The base salary range for this role is between $66,000 - $75,000 in the State of New York, the State of California, and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.
Work Policy
In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.
Equal Opportunity
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$66,000 - $75,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
