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Customer Service
Application Support Specialist
@AppXite
[Hiring] Application Support Specialist @AppXite
Mar 28, 2025 - AppXite is hiring a remote Application Support Specialist. 💸 Salary: unspecified. 📍Location: EMEA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a dedicated support expert for our largest global customers. You will undergo initial training in our platform, but should already possess qualifications necessary for the role. We offer a fully remote position with long-term cooperation, working hours aligned with the EMEA time zone, and a B2B contract.
- Technical support and troubleshooting.
- Operational support tasks in the Application Support team working with Microsoft Cloud technologies.
- Scope a customer issue by collecting the relevant facts and investigating the problem by doing his own research and by involving other teams as needed.
- Consult and collaborate with peers or colleagues around the world and with management and engineering to resolve service issues.
- Act internally as a customer/reseller advocate.
- Empower customers/resellers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document technical work and research to help your colleagues to improve the product, and improve the support experience.
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
- Having ownership of tasks, proactively following upon them, and ensuring fast resolution.
Qualifications
- Previous Support experience in IT
- Strong SQL skills: ability to connect the database, ability to execute and create SQL queries.
- Hands-on experience working with APIs.
- Fluent English (verbal and written).
- Proficiency with Google Cloud and Google Workspace licensing models is highly advantageous for the role.
- Experience with Microsoft Cloud technologies (Azure) is a plus.
- Experience with troubleshooting SaaS application is a plus.
- Experience with licensing and invoices is a plus.
- Experience with MS partner center or similar administrator portals is a plus.
- Ability to identify, update and create Help Center articles to assist team members and external users with navigating and using a product.
- Ability to work as part of a team.
- Ability to make quick decisions, align priorities and execute tasks.
- Be able to stay calm under pressure.
- Ability to communicate well and precisely.
Benefits
- B2B contract, 4 weeks per year of paid vacation and paid public holidays.
- We offer professional training and certifications (Microsoft).
- Employee referral program.
- You will have skilled colleagues in an international environment.
- You will have the opportunity to challenge, grow and develop yourself.
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️
| 📍 | Be aware of the location restriction for this remote position: EMEA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
EMEA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: EMEA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
