[Hiring] Analyst - MSS @044 Forsythe Technology Canada, Inc.
Mar 27, 2025 - 044 Forsythe Technology Canada, Inc. is hiring a remote Analyst - MSS. 💸 Salary: unspecified. 📍Location: Canada.
Role Description
The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security. The Analyst focuses on developing their knowledge and technical expertise.
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24x7 Support – 80% job weight
- Monitors and resolves first-level security support requests.
- Escalates second-level support to senior team members.
- Collects and disseminates information to clients during and post-incident.
- Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership.
- Updating the knowledge base articles.
- Applies Trusted Advisor techniques to build up client trust and influence loyalty.
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Professional Development – 20% job weight
- Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager.
- Participate notably in assigned self-paced trainings.
Qualifications
- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR 4 years of Information Technology experience, to include 1 year in supporting information technology/systems.
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Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to:
- Check Point: CCSA
- Cisco: CCNA-Security (ASA-Firepower / FTD)
- Palo Alto: PCNSE (Prisma SASE/SD-WAN)
- Fortinet: FCP (previous NSE 4)
- Call handling/ticket experience is a plus.
Requirements
- The position is part of a 7-day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
- Foster a positive team environment by being approachable and assisting teammates.
- Actively engage in coaching and continuous learning to enhance technical skills.
- Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
- Investigate and resolve technical issues using established procedures.
- Demonstrate strong verbal and written communication skills.
- Apply critical thinking and problem-solving abilities to address challenges.
- Manage time effectively and maintain organizational skills.
- Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
- Demonstrated ability to learn and adapt to new technologies and products.
Company Description
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments.
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Canada
|
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Job Type
full-time
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Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
