[Hiring] Workers' Compensation Coordinator @Bayfront Health

Role Description

The Workers’ Compensation Coordinator primarily supports patients via the telephone in accordance with the practice’s Workers' Compensation programs and processes.

Responsibilities

• Schedules appointments relating to Workers’ Compensation cases, providing accurate information to expedite patient preparation, arrival location, and time.
• Uses a proactive approach with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
• Applies understanding of medical terminology and maintains basic understanding of medical needs during the screening process for scheduling an appointment.
• Collects necessary information for data entry, treatment, and billing purposes.
• Demonstrates superb telephone etiquette, team player attitude, and professional communication skills.
• Utilizes working knowledge of all registration, scheduling systems, and Web-based resources.
• Facilitates communications between physicians’ teams, nurse case managers, adjusters, and other third-party management companies in support of comprehensive case management.
• Works directly with adjusters, nurse case managers, and lawyers to expedite patient care in a timely manner.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications

• High school graduate or equivalent.

Requirements

• 1 year scheduling experience.
• 1 year working knowledge of Florida Workers’ Compensation process and regulations.

Benefits

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.