[Hiring] VP of Customer Engineering @Sayari

Role Description

You will build and lead the Customer Engineering function at Sayari, unifying our forward-deployed engineers, delivery consultants, solutions consultants, delivery analysts, the EDD team, the Tradecraft function, and customer health capability under a single operating model. You will own the end-to-end technical customer experience from the first proof-of-value through multi-year production deployment. You will partner with the Tradecraft Principal to build the institutional knowledge engine that makes Sayari's domain expertise durable and scalable.

You will report to the COO and sit at the leadership table where customer strategy is set. This role carries direct accountability for an organization spanning Government and Commercial business units, with the mandate to create a unified customer-facing function that has clear delineation between commercial accountability (sales, AMs) and value delivery accountability (Customer Engineering).

This is a building role. You will inherit talented people spread across several functional homes and bring them together into a cohesive team with clear identity, shared metrics, and a unified operating cadence. You will absorb and reshape the customer success function into an embedded capability focused on customer health and adoption intelligence. You will partner with the Tradecraft Principal to connect GTM expertise back to Product, R&D, and Marketing in a structured, compounding way.

What You Will Own

• Technical Customer Experience:
  • Architect and operate the end-to-end technical engagement lifecycle: solution design, proof-of-value, implementation, onboarding, optimization, and ongoing analytical and engineering support.
  • Establish engagement models that flex between Government and Commercial customer motions, respecting the distinct cadences, compliance requirements, clearance dynamics, and stakeholder environments of each.
  • Build the handoff protocols between sales/AMs and Customer Engineering that eliminate the seams customers currently feel.
• Customer Health & Adoption:
  • Own the customer health function. Build the adoption monitoring, health scoring, and proactive intervention capabilities that identify risk and opportunity before they surface in renewal conversations.
  • Design the future-state CS capability for a world where 80% of process and information flow is automated.
  • Ensure customer health insights flow directly to AMs for commercial action and to Product for roadmap prioritization.
• Tradecraft Partnership & Knowledge Engineering:
  • Own the codification and scaling of Sayari's analytical tradecraft.
  • Design and maintain the analyst development curriculum.
  • Partner with Product and R&D on the strategic initiative to leverage codified domain expertise for AI model training.
  • Reduce key-person dependency systematically.
• Team Leadership & Organizational Design:
  • Lead a team spanning FDEs, delivery consultants, solutions consultants, delivery analysts, the EDD team, the Tradecraft Principals, and customer health managers across multiple geographies and customer segments.
  • Define the career architecture for each sub-function.
  • Build a resource allocation model that matches capability to customer need across the portfolio.
• Services Revenue & Commercial Performance:
  • Own the services revenue delivery number.
  • Partner with sales leadership on scoping, pricing, and SOW construction.
  • Drive expansion signals back to AMs.
• Cross-Functional Partnership:
  • Sales / AMs: Serve as the technical voice in strategic deal pursuits.
  • Product & R&D: Build the feedback loop that translates field patterns into product investment priorities.
  • Finance: Manage the services P&L with discipline.
  • People Team: Partner on the organizational transition.

Qualifications

• 15+ years of professional experience in technical delivery, professional services, or customer engineering, with at least 7–10 years in a senior leadership role overseeing multi-disciplinary teams.
• Proven track record of managing and scaling organizations of 40+ headcount.
• Demonstrated success acting as a "Connector/Translator" who bridges the gap between technical constraints and commercial goals.
• Deep experience navigating the distinct procurement cycles and compliance needs of both Government agencies and Global Enterprise customers.
• Extensive experience managing Services P&Ls, with a focus on billable utilization.
• Expertise in "Knowledge Codification."
• Significant experience in B2B SaaS or Data Intelligence.
• Proven ability to drive "Time-to-Value Compression."
• Possess "Builder Energy" and a "Starter" orientation.
• Strong technical credibility and depth.
• A consistent record of attracting and retaining top-quartile talent.
• High-stakes communication skills.

Benefits

• 100% fully paid medical, vision, and dental for employees and their dependents.
• Generous time off; we observe all US federal holidays, close our office for a winter break (12/24-12/31), in addition to granting 18 PTO days and 10 sick days.
• Outstanding compensation package; competitive commissions for revenue roles and bonuses for non-revenue positions.
• A strong commitment to diversity, equity, and inclusion.
• Eligibility to participate in additional benefits such as 401k match up to 5%, 100% paid life insurance (up to $100,000 coverage), and parental leave.
• A collaborative and positive culture - your team will be as smart and driven as you.
• Limitless growth and learning opportunities.

Pay Range

$250,000 — $275,000 USD