[Hiring] Visual Interpreter @Aira

Role Description

Aira is visual interpreting. We are an assistive technology company on a mission to remove barriers and make the world more accessible. Our service is live, human-to-human professional assistance for people who are blind or have low vision.

The Visual Interpreter is the most essential component of our service, often considered the ‘secret sauce.’ As the world’s only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.

As a Visual Interpreter, you will:

• Answer live video calls from our blind and low vision customers.
• Assist with real-time tasks in countless unique scenarios.
• Provide live, personalized support for each customer’s unique requirements during live calls.

Objectives of this Role:

• Embody the Aira brand by always being helpful, consistent, creative, and kind.
• Provide an exceptional customer experience by utilizing training and tools efficiently and accurately.
• Contribute to the organization’s growth and success by supporting other Visual Interpreters.
• Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.

Qualifications

• A high school diploma or GED equivalent.
• Be 18 years of age or older.
• Fluent in English.
• Legal right to work and presence in the United States or Canada.
• A private workspace with no background noise.
• Use of headphones with a noise-canceling microphone attached.
• Minimum internet speed of 25 Mbps.

Requirements

• Minimum 10 hours a week.
• $20 base rate + time of day incentives.
• Company issued laptop.
• $400 technology stipend per year.
• PTO.
• 100% remote work - always was, always will be.
• Supportive, integrated team environment with ongoing training opportunities.
• Paid training.

Benefits

• All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factors protected by law.