[Hiring] Virtual Visit Facilitator @University of Minnesota Physicians

Role Description

The Virtual Care Team provides consistent, reliable, and seamless support to a wide variety of specialties & subspecialty clinics. Our goal is to improve patient, provider and staff experience while improving access, filling open appointment slots and decreasing the number of visits canceled or converted to telephone due to support issues. The Virtual Care Team plays an important role in many areas of a patient's appointment, including check-in, registration, rooming and the technology check for the patient.

What you will do as a Virtual Visit Facilitator:

• Confirms provider calendar's by following up with patients and ensuring all pertinent medical records have been received and are available to the provider or collecting missing records.
• Initiating virtual (video and telephone) visits with the patient, collecting registration and co-payment, detailing pertinent information such as the reason for their visit, health history, home medication review, health questionnaires.
• Communicates with patients, providers, and other team members remotely through phone and other technologies.
• Correcting and maintaining registration error work queues.

Qualifications

• High School Diploma or GED.
• At least 1-year of customer service experience.
• Proficient with technology.
• Private and professional appearing remote work location required.

Requirements

• Location: Remote - ONLY considering MN applications at this time.
• Hours: 40 hours/week (Variable 8.5 hours shifts between the hours of 6:30 AM and 7:00 PM depending on business need).

Benefits

• This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation

23.00 USD Hourly. At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

Company Description

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.