[Hiring] Virtual Treatment Coordinator @Codent AI

Role Description

Codent AI is seeking an experienced Virtual Dental Treatment Coordinator to provide remote treatment coordination support to partner dental practices nationwide. This full-time position focuses on treatment coordination, dental insurance benefit interpretation, and patient communication using Codent AI’s technology platform.

• Coordinate and review dental treatment plans in collaboration with partner dental offices
• Utilize Codent AI’s technology platform to support treatment planning workflows and documentation
• Verify and interpret dental insurance benefits, including coverage limitations and estimated patient responsibility
• Communicate treatment plans to patients clearly and professionally via phone, video, or secure digital platforms
• Support dental offices by improving treatment plan understanding and case acceptance through patient education and financial presentation
• Accurately document treatment coordination activities within Codent AI systems and applicable dental practice management software
• Serve as a liaison between dental providers, insurance carriers, and patients to ensure clear and consistent communication
• Maintain compliance with HIPAA and applicable data privacy regulations

Qualifications

• Minimum 5 years of experience as a Dental Treatment Coordinator
• Strong working knowledge of dental procedures, terminology, and common dental insurance plans (PPO, HMO, indemnity)
• Experience with insurance verification and patient financial discussions
• Ability to work effectively using cloud-based platforms and remote communication tools
• Strong written and verbal communication skills
• Excellent organizational skills and the ability to manage multiple workflows in a remote environment
• Strong attention to detail and data accuracy
• Comfortable working with evolving systems and frequent updates
• Able to follow documentation standards and operational procedures
• Comfortable supporting teams with varying levels of technical skill

Requirements

• Experience with AI-enabled dental software or remote dental support platforms
• Familiarity with dental practice management systems such as Dentrix, Eaglesoft, Open Dental, Denticon, or similar platforms
• Experience supporting multiple dental offices or dental service organizations (DSOs)
• Working knowledge of AI tools and automation platforms
• Understanding of how AI systems utilize data inputs and outputs
• Familiarity with dashboards, reporting tools, and system logs
• Experience managing user access, permissions, and role-based controls
• Ability to troubleshoot software and platform issues
• Experience working with cloud-based platforms
• Strong problem-solving mindset

Benefits

• Competitive hourly compensation based on experience and qualifications
• Full-time W-2 employment
• Health, dental, and vision insurance options
• Fully remote work environment
• Opportunities for professional growth within dental technology

Company Description

Codent AI is a dental technology company that supports dental practices through a combination of human expertise and AI-powered tools. Our platform helps improve treatment planning workflows, supports informed patient decision-making, and assists dental offices in navigating insurance benefits efficiently. Codent AI partners with dental practices across the United States and operates in a fully remote environment.