[Hiring] Virtual Teller @Tucson Federal Credit Union

Role Description

Provide exceptional experiences to our members by assisting with their financial needs and accurately processing account transactions virtually, on-camera, through the Credit Union’s ITM (Interactive Teller Machine).

Starting Hourly Rate: $20.00

Essential Functions:

• Process all member transactions including deposits, withdrawals, loan advances, and loan payments accurately.
• Exercise good judgment and problem-solving skills to resolve issues and make on-the-spot decisions including exceptions, adjustments, and overrides.
• Support members in overcoming concerns with new technology and promote benefits to ensure a positive experience and increase adoption rate.
• Actively participate and complete all required training that enhances one’s ability to perform their job.
• Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Follow credit union Member Privacy Policy and member identification procedures.

Other Duties/Responsibilities:

• Maintain a high level of professionalism, positivity, and friendliness on camera to deliver an exceptional experience for each member.
• Ability to speak clearly, tactfully, effectively, and with diplomacy to members, volunteers, and employees at all levels of the organization.
• Ability to accurately communicate via email, throughout systems, documents, and in-person communication.
• Must be comfortable and maintain professionalism on camera with members. Maintain professional composure during all video transactions.
• Engage in behavior that aligns with the credit union’s cultural beliefs.
• Gain and retain a high-level knowledge of all TFCU products, policies, and procedures.
• Maintain a professional businesslike appearance in accordance with TFCU Dress and Personal Appearance Policy.
• Adhere to TFCU’s attendance and punctuality policy.

Qualifications

• High school diploma or its equivalent required.
• Five (5) years work experience required, preferably in customer service.
• Three (3) years cash handling experience preferred.

Requirements

• Minimum Years of Customer Service-related Experience:
• Level 1: 3 years - Beginning level of training with MS Office and basic general computer skills.
• Level 2: 5 years - Intermediate computer skills and assists teammates with troubleshooting.
• Level 3: 7 years - Advanced computer skills training and serves as contact for escalated member calls.
• Trainer: 7 years - Advanced level of training with MS Office and ability to deliver training and feedback.
• Availability: Monday through Saturday, as scheduled.

Physical Demands

• Regularly required to sit, stand, and walk; bending is sometimes required.
• Use of hands/fingers to operate a computer, keyboard, mouse, and other office machinery.
• Frequently communicates via phone and in person; must be able to talk to/hear members.
• Ability to occasionally lift up to 25 lbs.
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus.