[Hiring] Virtual Teller @AmFirst Career

Role Description

Provides real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Performs a variety of financial transactions. Provides professional, prompt, and courteous service and respects the confidentiality of members.

• Processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals through video transmission.
• Ensures proper endorsements and identification are obtained and follows Credit Union policies and procedures.
• Works with multiple software programs concurrently to complete transactions and communicates with more than one member simultaneously.
• Provides a high level of professional and courteous service while observing due diligence for validity of transactions.
• Performs end of day balancing according to procedures and adheres to security, audit, and compliance requirements.
• Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members' needs.
• Performs other job-related duties as assigned.

Qualifications

• One year to three years of similar or related experience.
• A high school education or GED.

Requirements

• Excellent written and verbal communication skills.
• Interpersonal skills to interact professionally and effectively with members via video transmission equipment.
• Comfortable, professional, and friendly on camera.
• Able to prioritize tasks and deal effectively with competing and changing priorities.
• Accurate, detail-oriented, and organized.
• Good knowledge and understanding of Credit Union products, services, policies, and procedures.
• Good knowledge and understanding of regulatory compliance necessary to perform job responsibilities, including Reg CC and CTR requirements.
• Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties.
• Able to use multiple software applications simultaneously.

Company Description