[Hiring] Virtual Technician @Restaurant Technologies

Role Description

The Virtual Technician is responsible for providing expert technical support to customers by diagnosing and resolving complex issues remotely. Leveraging in-depth knowledge of the RT equipment, the Virtual Technician guides customers through troubleshooting steps and ensures issues are resolved efficiently without the need for an on-site technician visit.

This role requires a deep understanding of RT’s equipment, problem-solving skills, and the ability to communicate effectively with customers to ensure their issues are resolved.

• Perform advanced remote diagnostics and troubleshooting.
• Communicate technical solutions clearly to customers.
• Escalate unresolved issues to field technicians, as necessary.
• Document all actions taken in Salesforce.

Schedule:

• Tuesday, Wednesday, Thursday, Friday
• 4x10s
• 10 am start

Qualifications

• Proven experience as an RT Technician or Technical Support with a strong understanding of RT’s equipment and troubleshooting procedures.
• Ability to think critically and solve complex technical issues effectively.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
• Ability to work well within a team and collaborate with different departments to resolve customers' issues.

Requirements

• Quiet, comfortable space to work in.
• Reliable ethernet internet connection.

Benefits

• Comprehensive benefits including professional development.
• Competitive health care coverage.
• Incentives and a healthy work-life balance.
• Award-winning workplace for driven team members.
• Recognition as a “Best Place to Work” by the Minneapolis/St. Paul Business Journal.
• Numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.