[Hiring] Virtual Solutions Relationship Banker @VWCU Re-Brand

Role Description

The Virtual Solutions Relationship Banker is responsible for providing accurate, professional and prompt Member service in a high-volume contact center environment while performing a variety of financial transactions & routine inquiries virtually, both over the phone and on camera through interactive teller machines (ITMs). Maintains knowledge on all related products, services, and promotions to effectively create cross-sale opportunities based on member needs.

This role is eligible for a language stipend of $200/monthly after 90 days of employment. Salary range is $19.00 - $22.72/hr. Job Grade, NE 8. Final salary is dependent on a candidate’s experience and qualifications.

Qualifications

• High School diploma or equivalent
• 3 years customer service, sales and/or retail banking experience
• 1 year of banking or contact center experience
• Spanish speaking skills are preferred but not required
• Maintains a positive, professional appearance while communicating effectively through on-screen technology
• Excellent attention to detail and sound judgement
• Ability to work in a fast-paced, changing, and goal-oriented environment
• Must be an effective team player, cooperative, flexible and dependable
• Ability to communicate clearly and effectively
• Knowledge of credit union products and services
• Must be customer service oriented with the ability to identify and meet member needs
• Must possess basic math and computer skills

Requirements

• Must comply with all aspects of the Bank Secrecy Act (BSA)

Benefits

• Health Coverage – Medical, dental and vision coverage for you and your dependents. Other benefits include life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services).
• Paid Time Off and Holidays – Generous paid time off, with additional time for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program. Enhanced paid military leave and paid maternity/paternity leave are also offered.
• Retirement Savings – Generous 401k Plan.
• Development Activities – Encouragement of Job Shadowing and Personal Development Plans, leading to a 40+% annual internal promotion rate.
• Tuition Reimbursement – 100% tuition coverage towards an online Bachelor’s or Master’s Degree for eligible full-time employees through a partnership with the University of Arizona Global Campus.