[Hiring] Virtual Services Associate @Career Team

Role Description

Career Team is looking to hire a Virtual Services Associate for the North Bay area. In this role, you will help us reach more people in the community by promoting our online programs and providing excellent virtual customer support. You will play a key part in helping participants who cannot visit us in person by showing them how to use our apps, websites, and online career tools. You’ll facilitate workshops, meet with participants 1-on-1 to provide guidance and expedite service delivery, and you’ll be a key contributor to the success of the North Bay operation. Operating under the supervision of the Project Director, you will make it easy and welcoming for job seekers to get the help they need online to find a job and grow their careers.

Your Impact on Career Team’s Success:

• Serve as the primary subject matter expert and advocate for the Career Edge app and website, systematically onboarding new users and maximizing platform adoption.
• Guide participants through the initial setup, profile completion, and navigation of Career Edge features to ensure they utilize its full suite of career readiness modules.
• Design, schedule, and facilitate high-energy, professional virtual orientations introducing participants to online and physical workforce development services.
• Conduct interactive, remote professional development workshops (e.g., Resume Polishing, Virtual Interview Techniques, Soft Skills training) utilizing web conferencing software.
• Execute targeted digital outreach campaigns via social media, emails, and text-messaging applications to discover, attract, and re-engage VIPs who cannot visit the physical location.
• Provide concierge-level remote assistance to VIPs navigating critical online workforce portals.
• Assist participants in virtually completing intakes, self-assessments, uploading documents, submitting applications, and accessing career resources.
• Deliver person-centered support through chat functions, email, and video calls to triage requests, evaluate program inquiries, and seamlessly transition participants into formal eligibility paths.
• Maintain data precision by documenting virtual customer service workflows, attendee logs, and engagement points within regional reporting databases.

Qualifications

• Bachelor’s degree or higher or an equivalent combination of education and experience.
• Exceptional comfort navigating web apps, mobile app interfaces, and hosting interactive web events (Zoom, MS Teams, WebEx).
• 2+ years of demonstrated ability working in a dynamic team environment with an aptitude for communication, interpersonal skills to work cooperatively with others, show courteousness, and have a high level of professionalism.
• 2+ years of experience with computer proficiency in Microsoft Office suite and Google suite including Word, Excel, PowerPoint, Google Mail, Google Calendar, Google Docs, Google Sheets, and Google Drive.
• High energy and clarity when speaking on camera, with an innate ability to hold an online audience’s attention.
• Strong emotional intelligence and ability to lead a team with different working styles.
• A demonstrated ability to thrive in a fast-paced environment while maintaining confidentiality, handling personnel matters effectively, and handling employee and personnel inquiries with sensitivity, tact, and diplomacy.
• Dedication to treating virtual participants as VIPs, using deep empathy and clear direction to reduce user frustration with technology.
• Sharp attention to detail with exceptional organizational, analytical, research, and critical thinking skills, including the ability to perform and complete a high volume of work assignments with speed and accuracy.
• Exceptional time management skills to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.
• A Valid Driver’s License.

Requirements

• Salary: $60,000 - $65,000/yr.

Company Description

Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies.
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation.
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program.
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider.