Virtual Scheduler @Paired
Customer Service
Salary competitive sal..
Remote Location
Job Type full-time
Posted 1mth ago

[Hiring] Virtual Scheduler @Paired

1mth ago - Paired is hiring a remote Virtual Scheduler. πŸ’Έ Salary: competitive salary πŸ“Location: Latin America (LATAM)

Role Description

This role involves managing appointment scheduling, coordinating client communications, and ensuring smooth calendar operations.

  • Schedule, reschedule, and cancel appointments based on client and team availability
  • Manage calendars for one or multiple team members, ensuring no conflicts or double-bookings
  • Send appointment confirmations, reminders, and follow-up communications
  • Coordinate scheduling across different time zones when necessary
  • Serve as the primary point of contact for scheduling inquiries via phone, email, and/or chat
  • Respond promptly and professionally to client scheduling requests
  • Handle last-minute changes, cancellations, and urgent scheduling needs with grace and efficiency
  • Maintain a friendly, helpful tone in all client interactions
  • Maintain accurate records of appointments and client interactions in scheduling software/CRM
  • Prepare daily/weekly schedule summaries for relevant team members
  • Coordinate logistics for virtual or in-person appointments (sending meeting links, addresses, etc.)
  • Flag scheduling conflicts or issues proactively and propose solutions
  • Follow established scheduling protocols and standard operating procedures
  • Identify opportunities to improve scheduling efficiency and client experience
  • Ensure all scheduling data is up-to-date and organized
  • Assist with other administrative tasks as needed to support team operations

Qualifications

  • 2+ years of experience in scheduling, administrative support, customer service, or related roles
  • Strong verbal and written communication skills in English (mild accent acceptable)
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple calendars and competing priorities simultaneously
  • Comfortable using scheduling software, calendar tools (Google Calendar, Outlook, Calendly, etc.), and CRM systems
  • Professional phone manner and customer service mindset
  • Reliable high-speed internet connection and professional home office setup
  • Ability to work US business hours
  • Comfortable working independently in a remote setting
  • Must be available for video calls and team meetings as needed
  • Proactive and solution-oriented approach to problem-solving
  • Calm under pressure when handling last-minute changes or urgent requests
  • Strong interpersonal skills and ability to build rapport with clients
  • Dependable, punctual, and committed to meeting deadlines
  • Quick learner who adapts easily to new tools and processes

Requirements

  • Experience scheduling for service-based businesses (healthcare, beauty, wellness, consulting, etc.)
  • Familiarity with appointment scheduling platforms (Acuity, Calendly, SimplyBook.me, Jane App, etc.)
  • Experience working remotely for US-based companies
  • Bilingual (English/Spanish) is a plus but not required
  • Based in Latin America for optimal timezone alignment

What We're Looking For

  • Communicates clearly and professionally in English, both verbally and in writing
  • Can handle scheduling logistics independently without constant supervision
  • Stays organized even when managing a high volume of appointment requests
  • Treats every client interaction as an opportunity to provide excellent service
  • Takes ownership of the scheduling function and proactively addresses issues

What Success Looks Like in This Role

  • Calendars are accurately maintained with minimal conflicts or errors
  • Clients receive timely responses to scheduling requests (within 2-4 business hours)
  • Appointment confirmations and reminders are sent consistently
  • Team members have clear visibility into their schedules
  • Last-minute changes and urgent requests are handled smoothly
  • Scheduling processes run efficiently with minimal need for intervention

Benefits

  • Remote Working for US Company
  • Exposure to new technology & trend
  • Competitive Salary
Before You Apply
️
remote Be aware of the location restriction for this remote position: Latin America (LATAM)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Virtual Scheduler @Paired
Customer Service
Salary competitive sal..
Remote Location
Job Type full-time
Posted 1mth ago
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remote Be aware of the location restriction for this remote position: Latin America (LATAM)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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