[Hiring] Virtual Receptionists @Emergency University

Role Description

We are seeking a highly organized and customer-oriented Virtual Receptionist to join our team. As a Virtual Receptionist, you will be responsible for managing all incoming calls and emails, providing excellent customer service, and assisting with administrative tasks. This is a full-time, remote position.

• Answer and direct incoming calls and emails in a professional and timely manner
• Greet and assist visitors to the virtual office
• Provide information to callers and respond to inquiries
• Schedule and confirm appointments and meetings
• Maintain and update company contact lists and databases
• Assist with administrative tasks such as data entry, filing, and organizing documents
• Monitor and respond to customer reviews and feedback on various platforms
• Collaborate with team members to ensure efficient and effective communication and workflow
• Uphold company policies and procedures in all interactions with customers and colleagues

Qualifications

• High school diploma or equivalent
• 1-2 years of experience in a customer service or administrative role
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and other basic computer skills
• Strong organizational and time-management skills
• Ability to multitask and prioritize tasks effectively
• Positive attitude and strong work ethic
• Ability to work independently and as part of a team
• Previous experience with virtual receptionist software or phone systems is a plus

Requirements

• This is a full-time, remote position based in Chicago, IL.
• The Virtual Receptionist will work from their own home office and must have a reliable high-speed internet connection.
• Occasional travel may be required for company meetings or events.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Retirement savings plan
• Professional development opportunities
• Collaborative and supportive work environment