[Hiring] Virtual Receptionist @HireHawk

Role Description

Join a busy California-based personal injury law firm as their first point of contact for clients. Handle inbound calls, conduct initial client intake, and support attorneys with scheduling and case documentation. Work in a fast-paced environment serving clients dealing with auto accidents, slip and falls, and workplace injuries. Maintain confidentiality while providing empathetic support to callers in stressful situations. Bilingual English-Spanish skills required.

• Answer and manage inbound calls while conducting initial client intake for personal injury cases
• Gather and accurately document caller information, incident details, and insurance data in CRM systems
• Assess call urgency and route communications appropriately to attorneys or case managers
• Schedule consultations and follow-up calls using the firm's calendar system
• Maintain confidentiality and ensure compliance with HIPAA and attorney-client privilege standards

Qualifications

• Minimum of 1–2 years of professional experience as a receptionist, virtual assistant, or call handler within a law firm or medical office environment
• Professional bilingual proficiency in spoken English and Spanish, with clear and articulate communication skills
• Verifiable experience using VOIP phone systems, CRM software, and digital scheduling platforms
• High school diploma or equivalent educational credential required

Requirements

• Ability to accurately document caller information, incident details, and insurance data using standardized intake procedures
• Proven ability to assess call urgency and appropriately route communications to attorneys or case managers
• Professional home office setup with reliable high-speed internet and a quiet, distraction-free workspace
• Strong emotional intelligence and empathy when interacting with distressed or injured callers
• Consistent adherence to confidentiality standards, including HIPAA regulations and attorney-client privilege protocols
• Proficiency with digital communication tools, including phone systems, email platforms, and case management software

Benefits

• Access to a $200k+ perk marketplace with instant discounts on 150+ services
• Access up to 50% of approved earnings before payday (no credit checks or fees)
• On-time, in-currency pay