[Hiring] Virtual Policy Support Specialist @Lisa Russel

Role Description

As a Virtual Policy Support Specialist , you'll:

• Meet with clients through Zoom and other virtual communication platforms
• Assist clients with policy service requests, benefit information, and general support
• Build long-term client relationships through professionalism, trust, and follow-up
• Maintain accurate client records and documentation
• Provide outstanding customer service throughout every client interaction
• Participate in ongoing training, mentorship, and leadership development
• Collaborate with a supportive remote team focused on continuous growth

Qualifications

• Strong communication and active listening skills
• Positive attitude and willingness to learn
• Excellent problem-solving abilities
• Self-motivation and personal accountability
• Ability to work independently while contributing to a team
• Professionalism, reliability, and consistency
• Coachability and a desire for continuous improvement
• Experience in customer service, retail, hospitality, healthcare, education, administration, sales, or other client-facing roles is beneficial—but not required

Requirements

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Have access to a computer or laptop
• Maintain a reliable high-speed internet connection
• Have webcam and microphone capability
• Maintain a quiet, professional workspace

Benefits

• 100% Remote Flexibility
• World-Class Mentorship & Leadership
• Weekly Training & Skill Development
• Weekly Pay & Performance Bonuses
• Recognition & Performance Incentives
• Company-supported life insurance coverage
• Medical reimbursement program
• Leadership development opportunities
• Modern virtual systems and business technology