[Hiring] Virtual Order Support Specialist @SOLVENTUM

Role Description

As a Virtual Order Support Specialist (VOSS), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Ensuring hospitals and care teams experience smooth, timely order processing when a medical sales territory is temporarily uncovered.
• Partnering closely with hospital staff, nurses, and internal care teams to ensure orders move forward without unnecessary delays.
• Serving as a coordination and quality checkpoint to support continuity of care.
• Reviewing documentation, confirming insurance details, and applying business rules to ensure orders are complete, accurate, and compliant.
• Resolving gaps, communicating delivery expectations, and maintaining alignment with hospitals, care teams, and nurse partners throughout the process.
• Supporting seamless transitions and handoffs when medical sales coverage changes, ensuring continuity for healthcare partners.

Qualifications

• High School Diploma/GED AND (7) Seven years of experience in healthcare operations, medical sales support, DME, home care, or a healthcare environment.
• Previous experience acting as a liaison between sales, clinical, and operational teams to facilitate collaboration and streamline processes.
• Demonstrated history of communicating next steps and procedures effectively to clinical partners.
• Experience managing documentation and ensuring adherence to established process standards.
• Experience managing order and documentation workflows, consistently ensuring efficient processing and maintaining accurate records.
• A proven track record of verifying insurance coverage and coordinating with payers to facilitate timely approvals and resolve discrepancies.
• Demonstrated experience applying payer and business rules to support accurate and compliant order processing.
• Experience communicating directly with clinical and hospital-based customers to address their needs and provide timely updates.

Requirements

• Work location: Remote- USA
• Travel: May include up to 10% domestic/international
• Relocation Assistance: May be authorized
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Benefits

• Competitive pay and benefits, regularly benchmarked with other companies that are comparable in size and scope.
• The expected compensation range for this position is $50,240 - $69,080, which includes base pay plus variable incentive pay, if eligible.
• This position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).