[Hiring] Virtual Member Services Associate @AIL

Role Description

AO Globe Life is looking for a Virtual Member Services Associate to support individuals, families, labor union members, credit union members, and association members as they explore insurance options. You will meet with clients virtually, help identify their needs, and provide clear education about life, supplemental health, and accident insurance. This remote role offers a supportive environment with warm leads, training, coaching, and the opportunity to grow professionally.

Responsibilities

• Connect with members and prospective clients through company-provided warm leads
• Schedule and conduct virtual appointments
• Complete client-focused needs assessments
• Explain life, accident, and supplemental health insurance options
• Help clients understand coverage choices and available benefits
• Provide responsive follow-up and client support
• Maintain organized client records and documentation
• Participate in training, coaching, and team meetings

Benefits

• 100% remote role
• Warm leads supplied by the company
• Weekly compensation
• Unlimited earning potential
• Medical insurance premium reimbursement
• Comprehensive online training
• Daily coaching and mentorship
• Performance incentive opportunities
• No overhead expenses
• Union representation through OPEIU Local 277
• Career growth opportunity with a stable organization serving members for 70 years

Qualifications

• Excellent verbal, written, and listening skills
• Strong interpersonal and customer-service abilities
• Detail-oriented and dependable
• Comfortable with computer systems and virtual meeting tools
• Self-motivated and coachable
• Able to work independently while collaborating with a team