[Hiring] Virtual Medical Office Assistant @WELL Health Technologies Corp

Role Description

We are seeking a dependable and detail-oriented Virtual Medical Office Assistant to support our virtual clinic operations. You will play a key role in ensuring a smooth, efficient, and positive experience for both patients and healthcare providers.

• Schedule and manage virtual appointments through the Tia Health platform
• Communicate with patients via phone, email, and secure messaging
• Assist patients with joining virtual visits and troubleshooting minor technical issues
• Maintain accurate electronic medical records (EMR)
• Verify insurance information and assist with billing tasks
• Coordinate referrals, prescriptions, and lab requests
• Provide administrative support to physicians during virtual clinic hours
• Ensure compliance with Canadian privacy regulations (e.g., PHIPA)

Qualifications

• Experience in a medical office or healthcare setting
• Knowledge of medical terminology
• Familiarity with EMR systems and telehealth platforms
• Strong communication and organizational skills
• Ability to work independently in a remote environment
• High level of attention to detail and confidentiality

Requirements

• Must reside in Canada
• Reliable high-speed internet
• Quiet, private workspace
• Strong computer and digital literacy

Benefits

• Hourly Range: $20.00 - $23.00 CAD per hour
• Flexibility available for the right candidate