[Hiring] Virtual Lifestyle Concierge @Ten Group

Role Description

Join Our Team as a German-Speaking Lifestyle Concierge! We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle.

• Manage a wide range of requests and provide tailored services related to travel, dining, events, and more.
• Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members.
• Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively.
• Conduct thorough research and analysis to curate the best options for members’ desires.
• Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group.
• Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service.
• Actively contribute to the team’s success by sharing insights and experiences.
• Deliver exceptional customer service and receive valuable feedback to drive continuous improvement.

Qualifications

• Fluency in both English and German, with exceptional written and verbal communication skills in both languages.
• Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector.
• Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
• Proficiency in online research and resourcefulness in problem-solving.
• Passion for customer service and a keen understanding of luxury lifestyles.
• Ability to build rapport with clients and provide personalized service to enhance their experiences.
• Strong attention to detail and commitment to excellence in all aspects of work.

Requirements

• Fließende Sprachkenntnisse in Deutsch und Englisch mit sehr guten schriftlichen und mündlichen Kommunikationsfähigkeiten in beiden Sprachen.
• Erfahrung im Kundenservice, Concierge-Service oder Lifestyle Management, idealerweise im Luxussegment.
• Ausgeprägte organisatorische Fähigkeiten sowie die Fähigkeit, mehrere Anfragen gleichzeitig zu bearbeiten und auch in einem dynamischen Umfeld zuverlässig Termine einzuhalten.
• Sehr gute Recherchefähigkeiten sowie Kreativität und Lösungsorientierung bei der Bearbeitung individueller Anliegen.
• Ausgeprägte Serviceorientierung und ein feines Gespür für hochwertige Lebensstile und exklusive Erlebnisse.
• Fähigkeit, schnell eine persönliche Beziehung zu unseren Mitgliedern aufzubauen und durch individuelle Betreuung besondere Kundenerlebnisse zu schaffen.
• Hohes Maß an Detailgenauigkeit sowie ein konsequenter Anspruch an Qualität und Exzellenz in allen Arbeitsbereichen.
• Bereitschaft zur Arbeit an Wochenenden.

Benefits

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work, including a paid day each year to volunteer for a good cause.
• Paid Sabbaticals: One (1) month paid Sabbatical after every 5 years of Service.
• Lucrative Ten Loyalty Rewards program which includes a bonus and gift.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts - Access to great travel and entertainment discounts.
• Be part of our global, dynamic, and inclusive Team.
• Genuine career opportunities within a dynamic and international company.