[Hiring] Virtual Lifestyle Concierge @Ten Group

Role Description

Join Our Team as a German-Speaking Lifestyle Concierge! We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle. Your expertise, attention to detail, and superior communication skills will be crucial in catering to our clients' unique requests.

• Manage a wide range of requests and provide tailored services related to travel, dining, events, and more.
• Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members.
• Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively.
• Conduct thorough research and analysis to curate the best options for members’ desires.
• Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group.
• Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service.
• Actively contribute to the team’s success by sharing insights and experiences.
• Deliver exceptional customer service and receive valuable feedback to drive continuous improvement.

Qualifications

• Fluency in both English and German, with exceptional written and verbal communication skills in both languages.
• Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector.
• Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
• Proficiency in online research and resourcefulness in problem-solving.
• Passion for customer service and a keen understanding of luxury lifestyles.
• Ability to build rapport with clients and provide personalized service to enhance their experiences.
• Strong attention to detail and commitment to excellence in all aspects of work.

Requirements

• Fließende Sprachkenntnisse in Deutsch und Englisch mit sehr guten schriftlichen und mündlichen Kommunikationsfähigkeiten in beiden Sprachen.
• Erfahrung im Kundenservice, Concierge-Service oder Lifestyle Management, idealerweise im Luxussegment.
• Ausgeprägte organisatorische Fähigkeiten sowie die Fähigkeit, mehrere Anfragen gleichzeitig zu bearbeiten und auch in einem dynamischen Umfeld zuverlässig Termine einzuhalten.
• Sehr gute Recherchefähigkeiten sowie Kreativität und Lösungsorientierung bei der Bearbeitung individueller Anliegen.
• Ausgeprägte Serviceorientierung und ein feines Gespür für hochwertige Lebensstile und exklusive Erlebnisse.
• Fähigkeit, schnell eine persönliche Beziehung zu unseren Mitgliedern aufzubauen und durch individuelle Betreuung besondere Kundenerlebnisse zu schaffen.
• Hohes Maß an Detailgenauigkeit sowie ein konsequenter Anspruch an Qualität und Exzellenz in allen Arbeitsbereichen.

Benefits

• A competitive salary depending on experience, plus a performance-based bonus.
• Remote working within Spain.
• Paid time away from work, including a paid day each year to volunteer for a good cause.
• Paid Sabbaticals: one (1) month paid Sabbatical after every 5 years of service.
• Lucrative Ten Loyalty Rewards program, including a bonus and gift for being part of Ten.
• Remote Working Holidays - possibilities to travel and work anywhere in the world!
• Access to great travel and entertainment discounts.
• Be part of a global, dynamic, and inclusive team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.