[Hiring] Virtual Front Desk Representative @Moxie

Role Description

Many of our nurses are first-time business owners, and some are still working other jobs. Managing their own calendar, engaging with new client leads, and being available for calls and text messages with questions can be overwhelming. Our Virtual Front Desk ensures that every client interaction is handled with care and professionalism, giving our Nurses more time to focus on what they do best - taking care of their patients. Having already onboarded a stellar team member, we are looking to expand our roster for the Advanced offering.

• Support a portfolio of 4-5 MedSpas as their virtual front desk
• Answer incoming phone calls and messages
• Appointment setting: Close inbound leads by calling and texting with them via our CRM
• Manage appointments including rescheduling
• Answer basic questions (e.g. about the location, opening hours, etc.)
• Escalate any questions you can't answer to the MedSpa owner

Qualifications

• Experience in a customer service-oriented role, preferably as a Virtual Assistant, Front Desk Operator, or in a similar capacity
• Background in the healthcare industry, with an understanding of its unique challenges and requirements
• Experience in sales, with a knack for converting leads into valuable client engagements
• Availability to work during US hours and follow US holidays
• Exceptional proficiency in both written and verbal English, with a neutral accent for clear communication
• A confident and independent problem-solver who can navigate the complexities of the role with minimal supervision

Requirements

• A video/voice sample not more than 2mins
• Copy of your resume
• Internet speed test

Benefits

• Creating a workplace where everyone feels valued, trusted, and included
• Living by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day