[Hiring] Virtual Front Desk & Customer Support Assistant @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. The client is seeking a professional and customer-focused Virtual Front Desk & Customer Support Assistant to support the daily operations of an after-school program. This role will serve as the primary point of contact for customers by handling inbound phone calls, assisting with registrations, processing payments, maintaining customer records, and coordinating administrative tasks with the office.

The ideal candidate is confident on the phone, highly organized, detail-oriented, and capable of delivering outstanding customer service while managing multiple administrative responsibilities. Spanish bilingual skills are preferred due to the client's customer demographic.

Qualifications

• 3+ years of Virtual Assistant, Administrative Support, Customer Service, or Front Desk experience preferred.
• Excellent English verbal and written communication skills.
• Professional and confident phone presence.
• Strong customer service and conflict-resolution skills.
• High attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to work independently with minimal supervision.
• Comfortable learning new software and following established processes.
• Bilingual English/Spanish is highly preferred.

Requirements

• Contracted Hours per Week: 30 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time:
• Monday–Wednesday: 12:30 PM – 6:00 PM EST
• Thursday: 1:00 PM – 6:00 PM EST
• Friday: 9:00 AM – 5:00 PM EST
• Contractors will operate under a Master Services Agreement and a Statement of Work.
• This is not an offer of employment; contractors are not employees of 20four7VA or any client.
• All compensation is processed through 20four7VA according to the terms of the engagement.

Benefits

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!