[Hiring] Virtual Event & Occasion Planner @Yates Travel

Role Description

This beginner friendly role is ideal for someone who enjoys engaging with others, loves chatting about destinations and experiences, and wants the freedom to work from home—or anywhere with a reliable internet connection. No previous background is needed. What truly counts is enthusiasm, curiosity, and a desire to grow.

As a Remote Customer Service Coordinator, you'll assist clients as they plan vacations, cruises, and special trips. You'll walk travelers through their options, answer questions, and offer supportive guidance from their first inquiry all the way to confirming their booking. Your confidence will build naturally as you gain hands on experience.

Qualifications

• A positive, upbeat, people first attitude
• Strong communication skills with a warm, professional approach
• Basic computer knowledge and comfort learning new systems
• Solid organization and attention to detail
• A genuine passion for travel and helping others
• No prior experience required

Requirements

• Deliver warm, friendly customer support through phone, email, and messaging
• Help clients select and reserve travel options including cruises, resorts, flights, and vacation packages
• Review itineraries, payment timelines, and travel documents with customers
• Research destinations, deals, and travel choices that fit client preferences
• Resolve simple booking or account concerns
• Keep communication clear and consistent throughout the planning process
• Use travel platforms, booking tools, and customer service best practices

Benefits

• Fully remote position with flexible scheduling
• Perfect for entry level applicants
• Access to travel discounts, perks, and industry opportunities
• Competitive commission structure