[Hiring] Virtual Customer Service Specialist @AIL

Role Description

We’re looking for a detail-oriented, people-focused Phone Booker to help support our team by scheduling appointments with prospective members. If you’ve got strong communication skills, can stay organized, and aren’t afraid to make calls, this role is your zone.

• Make outbound calls to warm leads and confirm their interest
• Schedule candidate appointments using our online calendar system
• Follow up with individuals who missed prior meetings
• Provide friendly, professional communication at all times
• Maintain accurate notes and track call outcomes
• Collaborate with the team to keep the enrollment pipeline moving

Qualifications

• Strong communication skills (clear, confident, professional)
• Comfortable making a high volume of calls daily
• Organized and consistent with follow-up
• Ability to work independently and manage your time well
• Basic tech proficiency (Calendly, Zoom, email, CRM training provided)
• Previous experience in appointment setting, customer service, or recruiting is a plus — but not required

Requirements

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Benefits

• Remote (Work from anywhere)
• Flexible hours
• Training provided
• Supportive, growth-focused environment
• Clear goals and expectations
• Opportunities to expand into recruiting
• You’re helping connect candidates with lifetime benefits