[Hiring] Virtual Customer Service Specialist @Lisa Russel

Role Description

Are you a strong communicator who enjoys helping people, solving problems, and building lasting relationships? Are you looking for a work-from-home opportunity where your performance is recognized and you can continue developing professionally? AO is expanding our virtual team and seeking motivated, service-oriented professionals to join us as Remote Client Experience Managers.

In this role, you'll work directly with individuals and families who have requested information about available benefits. You'll help clients understand their options, provide ongoing support, and create a positive experience from the initial consultation through continued service.

Whether you bring experience from customer service, healthcare, hospitality, retail, administration, sales, or another people-focused field—or you're ready to begin a new career—we provide comprehensive training, mentorship, and ongoing professional development. No previous insurance experience is required.

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Professional and positive demeanor
• Strong organizational skills and attention to detail
• Self-motivation and accountability
• Effective problem-solving and critical-thinking skills
• Ability to work independently in a remote environment
• Comfort using Zoom and virtual technology
• Strong follow-through and time-management skills
• Coachability and willingness to learn
• Commitment to professionalism and integrity

Requirements

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating with clients through Zoom and phone
• Be willing to complete required training and licensing requirements

Benefits

• 100% Remote Work
• Flexible scheduling opportunities
• Weekly performance-based compensation
• Comprehensive training and mentorship
• Career advancement opportunities
• Medical reimbursement program
• Company-supported life insurance
• Professional development resources
• Leadership conferences
• Recognition programs
• Company-sponsored incentive travel