[Hiring] Virtual Client Services Coordinator III @Job Duck

Role Description

Join Job Duck as a Client Services Coordinator and become an integral part of a dynamic team dedicated to delivering exceptional client service. In this role, you will:

• Manage critical communications with providers.
• Verify balances and ensure accurate documentation to support smooth case handling.
• Organize information and maintain attention to detail.
• Communicate effectively to impact client satisfaction and operational efficiency.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values precision in every task.

Salary Range: $1,150 USD to $1,220 USD

Responsibilities include, but are not limited to:

• Perform receptionist-style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member.
• Make outbound follow-up calls to qualified leads (no cold calling).
• Gather complete and accurate information from callers and process client sign-ups.
• Answer a high volume of inbound calls following a structured script.
• Ensure timely and consistent follow-up to maximize successful signings.
• Meet monthly KPIs related to call volume, follow-up activity, and completed sign-ups.

Qualifications

• Minimum of 1 year of experience in client-facing roles or customer service.
• Strong organizational and time-management skills.
• Excellent verbal and written communication in English and Spanish.
• Ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with a high level of accuracy.
• Problem-solving and negotiation skills.
• Comfortable working with CRM systems and VoIP tools.
• Professional demeanor and client-focused mindset.

Requirements

• Location: Virginia, US (Remote support for U.S.-based office).
• Time Zone: EST.
• Office Hours: 8:30 AM – 5:30 PM EST.
• Expected Call Volume: Minimum of 50 calls per week.
• Software/Tools:
  • CRM: Neos.
  • VoIP: Intermedia.
  • Internal Communication: Neos, Zoom.
  • Email: Neos.
  • Calendar: Neos.

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!