[Hiring] Virtual Care Member Experience Expert @Juno Veterinary

Role Description

At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary industry; the Juno Standard of Care. This isn’t just for our Members and their pets, but for our team of veterinary professionals. Our Team Members? They are at the heart of everything we do.

We’re looking for a polished, people-first Member Experience Expert to be the first point of contact for prospective members. In this role, you’ll guide pet parents through their decision-making journey with clarity, confidence, and empathy—helping them understand not just what we offer, but why.

This is a high-impact role for someone who knows how to listen closely, communicate value, and turn interest into action—without ever compromising the experience.

Qualifications

• A lifelong learner who recognizes that professional growth is a continuous journey of development
• Deeply passionate about the veterinary community and the caliber of care you deliver
• A collaborative spirit who values every team member, from DVMs to ACAs, and celebrates collective success
• Fully aligned with Juno’s vision, mission, and goals—they resonate with your own professional values
• A solution-oriented individual with a proactive, can-do attitude toward progress

Requirements

• You’re equal parts relationship-builder and closer—you understand that great experiences and conversion is about alignment, not persuasion.
• A refined, confident phone presence—you make people feel at ease quickly
• Proven ability to convert conversations into action in a sales or service environment
• Strong judgment and emotional intelligence—you know when to guide, when to listen, and when to close
• Exceptional communication skills—clear, concise, and never scripted
• A fast learner who can quickly master and speak to veterinary services with credibility
• Comfort operating in a high-volume, performance-driven environment
• Strong organization and attention to detail—you follow through without fail
• Experience in sales, customer experience, or call center roles preferred
• A genuine interest in raising the standard of pet care

Benefits

• This role has a hourly compensation range of $24-25 per hour.
• This role is a virtual, remote role based out of Ontario or British Columbia and reports directly to the Virtual Care Manager.
• Continuous feedback and open communication are the cornerstones of our success.
• Join a team of veterinary professionals practicing at the top of their license.

Company Description

Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team.