[Hiring] Virtual Banker I @JPMorgan Chase & Co.

Role Description

As a Virtual Banking Assistant in Consumer Banking, you will contribute significantly to the success of the Virtual Branch by helping clients through strong customer service, offering advice, and sharing products and services to meet their financial needs. You will engage clients over the phone and video, both inbound and outbound, making them feel appreciated and being their advocate.

• Build and maintain long-lasting, meaningful relationships with clients by understanding their specific financial needs.
• Help clients experience our Customer Promise by providing education and tailored advice.
• Operate within established risk parameters and meet compliance obligations.
• Deliver exceptional customer experience with a client-first attitude.
• Exhibit excellent communication skills in person, over the phone, and through email.
• Provide financial options using a consultative approach while connecting clients to technology solutions.
• Display confidence when sharing advice and product knowledge, building lasting relationships.

Qualifications

• High school degree, GED, or foreign equivalent.
• 6+ months of customer service experience.
• Ability to work Virtual Branch hours, including evenings and some weekends.

Requirements

• College degree or military equivalent (preferred).
• Professional, interpersonal, thorough, detail-oriented, and organized with follow-up skills (preferred).
• Strong desire and ability to influence, educate, and connect customers to technology (preferred).
• Experience in retail banking, financial services, or a consultative customer relationship role (preferred).

Benefits

• Innovative financial solutions offered to millions of consumers and businesses.
• Commitment to diversity and inclusion in the workplace.
• Equal opportunity employer with a focus on accommodating diverse needs.