[Hiring] Virtual Banker @AMPLIFY CREDIT UNION

Role Description

The Personal Banker position is a sales-through-service position that utilizes effective probing questions and active listening to identify opportunities and recommend solutions that benefit the member and deepen their relationship with the Credit Union. This position is responsible for providing superior banking experience for Amplify members through virtual engagements. Interactions ought to define our brand and establish enduring connections.

Responsibilities

• Consistently demonstrate a consultative approach to service/sales, identifying member needs, and offering solutions that benefit the member and deepen their relationship with Amplify.
• Assist members in opening and managing their financial accounts remotely.
• Work hand-in-hand with Business Partners to offer member holistic solutions.
• Build and maintain a book of business consisting of potential and existing members.
• Comprehend at a high-level company deposit product and consumer loans.
• Create new memberships and activate all Amplify's available accounts.
• Perform account maintenance and respond to member inquiries.
• Make wise decisions that benefit members and further organizational goals by exercising good judgement.
• Uphold credit union policies and procedures and champion organizational culture both internally and externally.

Qualifications

• High School diploma or General Education Degree (GED), plus one year of successful financial institution or sales-related experience required.
• Desire to help others and a willingness to have discussions with members regarding their financial well-being.
• Call Center experience preferred, but not required.

Requirements

• Must be bondable.
• Knowledge of the use of a personal computer, Microsoft Office products, and the use of a telephone.
• Knowledge and use of a 10-key is helpful.
• Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.
• Must be able to work a flexible work schedule, including weekends.
• Must have or quickly obtain working knowledge of Credit Union’s products & services, policies, standard operating procedures, and State and Federal regulations.

Benefits

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Company Description

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.