[Hiring] Virtual Assistant for a Health and Wellness brand @ltvplus

Role Description

We are seeking a proactive and resourceful Virtual Assistant to support our customer service and social media operations. This role is ideal for someone who thrives in a dynamic remote environment, takes initiative without waiting for instructions, and enjoys streamlining processes that improve customer engagement and team efficiency.

Qualifications

• Experience in Customer Support using Gorgias
• Hands-on experience with Shopify and familiarity with e-commerce workflows
• Strong communication skills, both verbal and written
• Proficiency with Loom, with the ability to clearly present walkthroughs and task instructions
• Familiarity and comfort with Notion as a primary tool for project and task management
• Ability to self-manage time and priorities, identifying tasks that need doing without waiting for direction
• Strong grasp of tools like Google Workspace, Slack, Trello/Asana, and Notion

Requirements

• Handle customer inquiries promptly via Gorgias, email, and chat.
• Resolve or escalate issues professionally, ensuring customer satisfaction.
• Monitor support queues and proactively identify recurring problems and recommend solutions.
• Schedule and publish posts across platforms such as Instagram, Facebook, and LinkedIn.
• Monitor engagement, respond to basic comments/messages, and escalate complex queries when necessary.
• Assist in reporting social performance metrics and identifying engagement trends.
• Record Loom videos to document repeatable workflows, SOPs, and how-to guides for internal use.
• Create and maintain a library of onboarding or training content using Loom and written documentation.
• Manage calendars and inboxes, schedule meetings, and coordinate follow-ups.
• Keep records up-to-date in cloud storage and CRM systems.
• Provide task and project tracking support via tools such as Notion and Slack.
• Use Notion to track, manage, and update tasks and projects across teams.
• Maintain organized and up-to-date project databases and status boards.
• Proactively identify gaps, log new tasks, and communicate progress through Notion workspaces and Slack.
• Assist with day-to-day tasks in Shopify, such as order tracking, product updates, and basic store maintenance.
• Liaise with fulfillment platforms like ShipBob to ensure accurate and timely deliveries.

Benefits

• Proactive mindset with a problem-solving attitude
• Tech-savvy and quick to learn new tools
• Strong attention to detail and organizational skills
• Comfortable working in fast-paced, remote-first environments
• Comfortable working with adult media

Working Conditions

Typical schedule is between 9:00 AM to 6:00 PM EST.