[Hiring] Virtual Assistant Admin / Social Media & Brand Support for Luxury Jewelry Retail @Assist World

Role Description

We are seeking a highly organized, detail-oriented, and professional Virtual Assistant to support daily operations, client communication, and executive scheduling. This role is ideal for someone who thrives in a fast-paced luxury environment and understands the importance of discretion, organization, and refined communication.

The Virtual Assistant will provide administrative and client-facing support to the Head Designer and leadership team, ensuring seamless communication, appointment coordination, and timely follow-ups.

Qualifications

• Exceptional written communication skills
• Highly organized with strong attention to detail
• Comfortable managing executive calendars
• Experience in luxury retail, jewelry, or hospitality preferred
• Professional, discreet, and trustworthy
• Tech-savvy (Google Workspace, Shopify, social media platforms)
• Able to work independently and meet deadlines

Requirements

• Monitor and respond to all incoming emails in a timely and professional manner
• Draft and send client quotes for custom designs and special orders
• Follow up with customers regarding custom pieces, approvals, and timelines
• Provide updates to clients on jewelry repairs and order status
• Maintain a polished, luxury brand tone in all correspondence
• Manage and coordinate the Head Designer’s calendar
• Schedule custom consultations (in-store and virtual)
• Confirm appointments and send reminders to clients
• Ensure all consultation notes and files are properly organized
• Assist in preparing and organizing custom design quotes
• Track outstanding quotes and follow up appropriately
• Maintain client records and documentation
• Support workflow organization between sales and production
• Assist with social media scheduling and posting
• Help draft captions and content ideas
• Respond to direct messages and inquiries professionally
• Support basic content organization and campaign planning

Benefits

• Flexible remote work environment
• Opportunity to work within a growing luxury brand
• Creative involvement in custom design processes
• $500 - $700 a month
• Part-time: 20 hours per week to start
• Potential to increase to full-time over time
• Time Zone: Atlantic Standard Time (AST), Mon–Fri, 10 AM–5 PM
• $50 birthday bonus
• $200 testimonial bonus
• $500 entry monthly raffle