[Hiring] Virtual Assist Auto Adjuster @Allstate

Role Description

As a Virtual Assist Auto Adjuster, you will have the flexibility to work from home daily. You will be an integral part of our team, leveraging advanced technology conducting inspections remotely by analyzing photos and live videos to provide exceptional service to customers whose vehicles require repair. You will play a key role in:

• Reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles.
• Communicating clearly and efficiently with all parties involved, ensuring that the customers’ needs are met with the highest level of professionalism and care.
• Utilizing your attention to detail and problem-solving skills to deliver outstanding customer service.

This position requires on-camera presence when assisting customers, participating in team meetings, or as otherwise directed.

Qualifications

• 18 months+ previous experience in auto Collision estimating using CCC or Mitchell.
• Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration, and mechanical.
• Proficiency in using virtual inspection tools and applications.
• Strong analytical skills to assess damages and write accurate estimates.
• Excellent communication skills to interact with customers and stakeholders effectively.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Familiarity with insurance policies and industry regulations related to auto claims.

Requirements

• Ability to wear multiple hats throughout your day, including:
• The Customer Service Expert: Caring, empowering, and restoring in each auto claim.
• The Investigator: Performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: Using phone, emails, and video chat to assist customers through the claims process.
• The Negotiator: Evaluating and negotiating claims settlements with customers and stakeholders.
• The Problem Solver: Utilizing multiple tools in a fast-paced environment.
• The Recorder: Executing policies and maintaining clear records in a claims system.
• Willingness to attend 1-week of training in Wheeling, IL.
• Remote work requirements include:
• A dedicated workspace that is private and free from distractions.
• A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed.
• Appropriate work surface and seating.
• Willingness to work one of the following schedules based on business needs:
• 8:30 am - 5:00 pm PST
• 9:00 am - 5:30 pm MST
• 10:00 am - 6:30 pm EST/CST
• Attendance to a 2-week in-person training may be required.

Benefits

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, and mouse).
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.
• Eligibility for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.
• Comprehensive total rewards package including:
• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.