[Hiring] Virtual Admin Assistant @24x7 Direct

Role Description

This is a remote position. We are seeking a highly organised and customer-focused Virtual Admin Assistant to manage customer inquiries, scheduling, CRM updates, and administrative tasks. Working closely with the Director, you will help ensure smooth daily operations while delivering exceptional customer service and supporting business growth.

Responsibilities

• Customer Service & Operations:
  • Serve as the primary telephone point of service and client concierge.
  • Handle inbound sales inquiries and customer service requests professionally.
  • Conduct outbound customer service calls for follow-ups, confirmations, and updates.
  • Manage scheduling, logistics, and routing based on Australian geographical locations.
  • Manage multiple calendars, emails, and team meetings.
• Administration & Support:
  • Maintain CRM management, data entry, and sales pipeline updates.
  • Email management.
  • Encode and update client details in the file management system.
  • Prepare proposals, documents, and business forms using templates.
  • Update file notes, terms and conditions, and contract templates accurately.
  • Assist in creating basic business or financial reports on a regular basis.
  • Perform other general administrative duties as required by the Director.

Qualifications

• Minimum of 2 years of experience as a Virtual Assistant or in a related customer service/administrative role.
• Experience handling inbound inquiries and making outbound customer service/follow-up calls (strictly no cold calling).
• Excellent verbal and written English skills with strong customer-handling capabilities.
• A solid understanding of Australian geography is preferred (states, major cities, and regions) to assist with efficient logistics.
• Proven experience managing calendars, dispatching, or routing efficiently based on locations.
• Degree qualified is preferred (+).
• Highly proficient in Google Workspace, Microsoft Office (Word, Excel, PowerPoint), Xero, and experienced with Go High Level CRM software, softphones, or related booking platforms, Slack, WhatsApp.
• Proactive, results-driven, highly organised, and process-oriented with great attention to detail.
• Candidates are required to complete an assessment before proceeding to the client interview stage.

Requirements

• Discipline and commitment to set working hours (strict shift times, not flexible).
• Use of time tracking software during work hours.
• Active participation in team and client calls with your camera ON.
• Consistent availability and responsiveness throughout your shift.
• Treating this as a long-term, full-time job—not a side gig or freelance task.

Benefits

• Monthly Salary: Php35,000.
• Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month.
• You will be paid extra for overtime and Philippines public holidays.
• Probation: 6 months, and after Probation:
  • 10 days annual leave credits.
  • 5 days of sick leave.
• HMO offered after 6-months probation.
• Eligible for 13th Month Pay after 30 days.
• Annual Salary Review.
• Laptop provided after 30 days.
• Permanent work-from-home role. You will have to use your own internet.
• SHIFT TIMES: 6:30 AM to 3:30 PM Philippine time, Monday to Friday.