[Hiring] VIP User Operations @Binance

Role Description

Join the VIP Middle Office team, the function behind the experience our highest-value users get. This role sits at the front of that experience:

• Use AI tools to make VIP identification, service setup, and service exit faster and more consistent.
• Help build the client profile that shapes user operation decisions.
• Keep a close read on how competitors run their communities and benefits.

It is a role for someone who wants to see how a global exchange operates its top user segment, and who is comfortable working with Product, Design, Sales, Marketing, and Customer Service at the same time.

Qualifications

• Hands-on experience in user operations, from an internship or campus project, with a working understanding of the user lifecycle and growth patterns.
• Experience coordinating across multiple teams, with the follow-through to keep several workstreams on schedule and information in sync.
• Comfort with CRM and analytics tools for tracking community KPIs, and the ability to turn competitive benchmarking data into concrete optimisation suggestions.
• Proficient in at least one AI tool (e.g., ChatGPT, Claude, Gemini), with the prompt-writing skills to improve output quality and the judgement to fact-check and align AI-generated content with brand and compliance guidelines.
• Available 5 full working days per week, for a minimum of 6 months.
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.

Requirements

• Experience managing multilingual communities.
• Experience in crypto, fintech, or internet user operations.
• Familiarity with Binance or other exchange products.

Benefits

• Shape the future of finance.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle challenging projects in a fast-paced and innovative environment with autonomy.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team).