[Hiring] VIP Lifecycle Associate, Predictions @DraftKings Inc.

Role Description

As a VIP Lifecycle Associate you'll play an integral part in crafting unforgettable experiences for our high-potential and prospective VIP customers. You will be at the forefront of customer service excellence and operational effectiveness to build and strengthen relationships with our customers. You'll work to optimize our VIP engagement strategy to better understand the needs of our customer and foster long-term loyalty.

What You'll Do

• Engage with high-potential customers through a variety of communication channels while creating strong, authentic relationships.
• Effectively evaluate a customer's potential for placement in the DraftKings VIP Program.
• Assist in developing and optimizing strategies for customer engagement and qualification.
• Compile feedback to support improvements to the onboarding process that will continue to promote a positive customer experience.
• Contribute to business acquisition efforts for new state product launches.

Qualifications

• Bachelor's degree in a related field and at least 1 year of experience in a client-facing role.
• An analytical and solutions-focused mindset to achieve results for our customers.
• Adaptability in a fast-paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licenses as well as required financial licenses.

Benefits

• The US base salary range for this full-time position is 54,400.00 USD - 68,000.00 USD, plus bonus, equity, and benefits as applicable.
• Compensation information reflects the range for new hire pay rates for the position across all US locations.
• Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.