[Hiring] VIP Customer Support @Growe Talents

Role Description

Perfect for those who aim to:

• Provide personalised, high-quality support to VIP customers across multiple brands;
• Act as the main point of contact for assigned high-value clients;
• Build and maintain strong, long-term relationships;
• Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability;
• Handle inquiries, issues, and escalations for different brands within the company;
• Adapt communication style and service standards according to each brand’s guidelines;
• Maintain deep knowledge of each brand’s products, services, and promotions;
• Demonstrate flexibility with schedules and workload;
• Meet KPIs related to response time, customer satisfaction, and retention.

Qualifications

• At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role;
• English proficiency at B2+ level, both written and spoken;
• Spanish language skills at a conversational or professional level;
• Experience working in a fast-paced and KPI-driven environment;
• Previous experience using CRM systems or customer support tools is considered an advantage.

Requirements

• Are energetic, proactive, and genuinely enjoy communicating with people;
• Strong communication and interpersonal skills with a customer-focused approach;
• Strong problem-solving skills and attention to detail;
• Good multitasking and time-management skills;
• Stay calm and solution-oriented under pressure, handling challenging situations with confidence and professionalism.

Benefits

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.