[Hiring] VIP Customer Champion @Bish's RV, Inc.

Role Description

AI is transforming how we operate, and we’re leaning into it. It’s helping us move faster, reduce friction, and create efficiencies across the business. At the same time, Bish’s firmly believes that AI will never replace the feeling of being genuinely cared for by another human. In fact, as automation increases, the value of exceptional human connection only becomes more important. That’s why we’re investing in a high-impact, high-touch role focused on customers who expect and deserve an exceptional experience. These are customers purchasing high-end RVs, trusting us not just with a transaction, but with a meaningful experience. We’re looking for a Customer Champion, someone who not only supports customers at the highest level but elevates every interaction into something truly memorable.

Key Objectives

• Our customer satisfaction is already industry leading. That’s the starting point, not the goal.
• Redefine what “exceptional” feels like for VIP customers.
• Turn high expectations into unforgettable experiences with innovation and creativity.
• Deliver speed, precision, and personalization every time.
• Proactively create value throughout the ownership journey, not just respond when something goes wrong.
• This is not a reactive role. It’s an ownership-driven position where you anticipate needs, prevent friction, and create meaningful moments before customers ever have to ask.

Responsibilities

• The VIP Experience: You are the dedicated point of contact for our highest-value customers. You build trust quickly, personalize every interaction, and continuously look for ways to enhance their ownership journey.
• Proactive Value Creation: You don’t wait for issues; you stay ahead of them. You identify opportunities to add value, improve experiences, and deliver thoughtful touches that elevate the relationship over time.
• Speed Without Compromise: When something matters to a VIP customer, it matters now. You respond with urgency, take full ownership, and drive resolution without handoffs or delays.
• Complex Coordination: From multi-step bookings to special requests and high-priority needs, you handle moving parts with confidence and precision. Details matter and you don’t miss them.
• Human Connection in an AI-Driven World: You leverage tools and systems to move faster but your real value is in how you make customers feel: understood, prioritized, and genuinely cared for.

Qualifications

• You’re not just skilled at handling customer transactions; you genuinely care for each customer as if it were your own family.
• You think ahead, not just in the moment.
• You take ownership instinctively, seeing things through without deflecting responsibility.
• You move with urgency and confidence, even in complex situations.
• You communicate clearly, calmly, and with purpose.
• You care deeply about details because you know they shape the experience.
• You actively look for ways to make every interaction better than expected.
• Ability to pass a background and drug test.
• Demonstrate alignment with the Company’s vision, mission, and core values in all interactions.

Expected Results

• VIP customers feel like they have a trusted advocate guiding their ownership journey.
• Needs are anticipated and addressed before they become issues.
• Customers experience thoughtful, proactive touchpoints that add real value over time.
• When issues do arise, they are resolved quickly, cleanly, and without escalation.
• Every interaction feels personal, effortless, and personal.
• Customers are not just satisfied; they’re surprised, delighted, and deeply loyal.

Company Description

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

Benefits

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages.
• 401K matching.
• Employee discounts.
• Company-paid life insurance.
• Gym membership reimbursement.
• Opportunities for advancement.
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products.
• RV Borrowing Program.
• Incredible Team Culture.