[Hiring] VIP Administrator @1-800-FLOWERS.COM, INC.

Role Description

The VIP Administrator will be responsible for providing outstanding customer service while assisting the business-to-business VIP team, handling orders for small to mid-sized ($700M) companies.

• Strive to obtain complete and accurate information for order submissions with little to no errors.
• Call clients to obtain critical information needed to process order requests.
• Answer incoming business phone lines dedicated to VIP customers.
• Create invoices and enter phone orders.
• Respond to customer emails and follow up with customers.
• Provide any additional service needs.
• Assist VIP Team by following up with clients to secure additional information such as payments, greetings, recipient addresses, ship dates, and process order information sheets.
• Meet and/or exceed assigned productivity goals on a regular basis.
• Make outbound calls to clients to confirm upcoming gifting needs.
• Closely follow up with VIP Team Lead to keep them apprised of progress in gathering order information and processing orders.
• Establish and maintain good customer relations with both internal and external customers.
• Manage inbound/outbound calls from clients to follow up regarding order information.
• Track all activity, contacts made on accounts, and updates in Salesforce.com and CCS where/when applicable.
• Effectively meet goals to obtain information and process order information sheets.
• Other duties as assigned.

Qualifications

• High School education or equivalent.
• Minimum of 1 year of experience in a customer service environment.
• Applicant must successfully pass pre-hire skills assessment, classroom training, and meet all performance expectations.
• Exceptional sales ability: must be able to enthusiastically motivate customers to purchase products and/or services.
• Knowledge of computer-based systems, Internet, and Microsoft Office applications (Outlook, Word, Excel, Teams) required.
• Good verbal and written skills.

Requirements

• Minimum system requirements needed to accomplish what Harry & David would require doing your job from home:
• Network (internet):
• Download speed: 5mbs
• Upload speed: 3mbs (preferably a wired connection NOT wireless)
• Hardware (PC):
• Windows 10 operating system or current Apple IOS
• 8 Gigabytes of RAM
• 50GB available space on your Hard Drive
• Required:
• Apple or Windows PC Laptop or Desktop computer (NO Chromebook, iPad, tablet PCs, smart watches, smart phones, etc.)
• USB headset with microphone
• 2 home monitors or screens with a minimum 1024 x 768 resolution
• Mouse/touchpad and keyboard
• Cellphone
• Working PC Camera
• Preferred Hardware and Internet Service Speeds Specification:
• Network (internet):
• Download speed: Over 100mbs
• Upload speed: 10+mbs (with a wired connection, NOT wireless)
• Hardware (PC):
• Windows 10 operating system
• 8-16 Gigabytes of RAM
• 50GB available space on your Hard Drive
• 9-10th Gen Intel or AMD Ryzen CPU (if you bought your PC/laptop in the last 2 years, the CPU is most likely comparable to these suggestions)