[Hiring] VIP Admin @1-800-Flowers.com, Inc.

Role Description

The VIP Administrator will be responsible for providing outstanding customer service while assisting the business-to-business VIP team, handling orders for small to mid-sized ($700M) companies. The role requires a high degree of professionalism and includes the following responsibilities:

• Strive to obtain complete and accurate information for order submissions.
• Call clients to obtain critical information needed to process order requests.
• Answer incoming business phone lines dedicated to VIP customers.
• Create invoices and enter phone orders.
• Respond to customer emails and follow up with customers.
• Assist VIP Team by following up with clients for additional information such as payments, greetings, recipient addresses, and ship dates.
• Meet and/or exceed assigned productivity goals on a regular basis.
• Make outbound calls to clients to confirm upcoming gifting needs.
• Closely follow up with VIP Team Lead regarding progress on gathering order information.
• Establish and maintain good customer relations with both internal and external customers.
• Manage inbound/outbound calls from clients regarding order information.
• Track all activity, contacts made on accounts, and updates in Salesforce.com and CCS where applicable.
• Effectively meet goals to obtain information and process order information sheets.
• Other duties as assigned.

Qualifications

• High School education or equivalent.
• Minimum of 1 year of experience in a customer service environment.
• Must successfully pass pre-hire skills assessment, classroom training, and meet all performance expectations.
• Exceptional sales ability: must be able to enthusiastically motivate customers to purchase products and/or services.
• Knowledge of computer-based systems, Internet, and Microsoft Office applications (Outlook, Word, Excel, Teams) required.
• Good verbal and written skills.

Requirements

• Minimum system requirements needed to accomplish job from home:
• Network (internet):
• Download speed 5mbs, Upload speed 3mbs (preferably a wired connection, NOT wireless).
• Hardware (PC):
• Windows 10 operating system or current Apple IOS.
• 8 Gigabytes of RAM.
• 50GB available space on your Hard Drive.
• Required:
• Apple or Windows PC Laptop or Desktop computer (NO Chromebook, iPad, tablet PCs, smart watches, smart phones, etc.).
• USB headset with microphone.
• 2 home monitors or screens with a minimum 1024 x 768 resolution.
• Mouse/touchpad and keyboard.
• Cellphone.
• Working PC Camera.

Preferred Hardware and Internet Service Speeds Specification

• Network (internet):
• Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection, NOT wireless).
• Hardware (PC):
• Windows 10 operating system.
• 8-16 Gigabytes of RAM.
• 50GB available space on your Hard Drive.
• 9-10th Gen Intel or AMD Ryzen CPU (if you bought your PC/laptop in the last 2 years, the CPU is most likely comparable to these suggestions).