[Hiring] Video Specialist @Open Exchange Inc

Role Description

Can you envision a job where you are the point person facilitating events online via Zoom? Do you like to help people feel successful? Our panelists, moderators, and attendees will rely on you to create that feeling for them. Can you tell when something seems off? Be a point of contact for troubleshooting video and audio issues before and during our events. Do you see yourself using sound judgment to know when to escalate and rely on your team, all the while ensuring we remain connected to the clients and assuring them we will quickly resolve the issues in real-time? With your tech savvy (we will train you on our products) and virtual presence, you will be able to promote positive client relations and seamless events.

Location: REMOTE

Schedule:

• Start Date: April 13 [9:00am – 1:00 PM ET / 2:00–6:00 PM BST]
• Training: April 14 - 15 [9:30am – 1:30 PM ET / 2:30–6:30 PM BST]
• Must be available to work in the months of May and June with general availability during regular business hours 8am-5pm ET/BST
• Hours vary from 0-30 per week; dependent upon events and opportunity. No weekly hours guaranteed.
• Global Events, must be available for EST time zone based on availability and event schedule with potential for GMT hours.

Qualifications

• Degree educated preferred
• Ability to work virtually without interruptions
• Reliable internet connection and working computer
• Excellent interpersonal communication in fluent English
• Strong collaboration & listening skills
• Technologically savvy
• Ability to multi-task
• Proactive with a positive attitude
• Adaptable to change
• Critical thinking / analytical skills
• Outstanding customer support skills
• Experience with Zoom and Microsoft Suite (Teams)
• Previous work or virtual meetings from home experience desired
• Flexible work schedule
• Plus if fluent in Spanish, Japanese, German, Portuguese, or any other language

Requirements

• This job is fully virtual and relies on your own equipment, please do not apply if your device does not meet this specific criteria
• Windows Requirements: Windows 11 22H2 or higher, 256GB SSD with 20GB free, 12th gen or higher 4C/8T CPU
• Mac Requirements: Apple M1, M1 Pro, M2, Minimum Ventura OS, At least 16GB with SSD hard drive with 128 GB capacity, No virtualized OS.
• High-Speed steady internet connection (50mbps or higher required) with video and audio capability. Hardwired internet preferred in addition to WiFi access.
• Mandatory for Training and Executing: Hardwired internet in addition to WiFi access mandatory (50 mbps or higher) with video and audio capability.
• We highly recommend a PC over a Mac due to required security compliance software.

Company Description

OpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Our video services enable the vital daily communications of the financial services and professional investment industry and its clients with advanced one-to-one, one-to-many, and many-to-many video technologies, tools, and services. OpenExchange currently has operations in Boston, New York, London, Ohio, and Hong Kong.