[Hiring] Video Solutions Loyalty Specialist @DIRECTV

Role Description

When you join DIRECTV, you'll be part of a team that's supporting our customers from the front lines. Whether it's connecting them to the latest technology or getting them plugged into our world-class services, your work will create connections and support our mission of taking entertainment to the next level.

This opportunity to showcase your customer experience expertise and represent our company as the voice of our brand is now being offered as a work-from-home opening if within 75 miles of the work center at:

• 2264 S. Bonito Way
• Suite 150
• Meridian, ID 83642

As a Customer Service Representative (CSR), you’ll work on cultivating and retaining ongoing customers. You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution and process improvements. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience.

What does this involve?

• Good listening skills and the ability to effectively communicate under pressure.
• Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanced solutions to customers.
• Being self-motivated and comfortable working in a virtual fast-paced environment.

What you'll do:

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem-solving skills to identify and solution customer’s technical issues.
• Demonstrate strong verbal and written communication skills.
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Qualifications

• 6 months to 1 year of customer service work experience
• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance
• A private or secluded work location within your residence
• Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload that can be dedicated to DIRECTV work.

Requirements

• Compensation: The base wage range for this full-time position is $18.02 - $24.71 per hour + bonus (if applicable) + benefits.
• Ability to earn a monthly performance bonus. The average payout is $690 for individuals who meet their monthly goals.
• Meeting goals and performance expectations makes the total compensation offering impressive.

Benefits

• FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
• FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR
• 25% off AT&T Cell Phone Service

Reasonable Accommodation

Reasonable accommodations will be made for qualified candidates with disabilities.

Testing

Applicants will be expected to pass any assessments or tests associated with the position.

Training

• Complete and participate in all training as dictated by needs of the business (i.e., in all areas within the broad duties of general customer care).
• Complete and participate in on-the-job training, as determined by the Company.