[Hiring] Video Orders Associate @VERITEXT LLC

Role Description

As a Video Orders Associate (Corporate), you will exceed client expectations by proactively managing their video requests on litigation matters. Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate.

• Understand Company targets and strive to meet and exceed.
• Understand Veritext products and services, their value and commensurate fees.
• Resolve issues and/or escalate as needed to ensure prompt and accurate resolution; coordinate/partner with applicable departments and/or colleagues (i.e. Billing, Account Executive / Sales Dept., Client Services, Cash Apps.) to ensure prompt and accurate resolution.
• Recommend and implement improvements in process and procedures.
• Participate in and absorb all trainings including Grovo, Summer Camp, in-person development sessions, etc.
• Fully understand and utilize Vision functions as it relates to your position.
• Support all Veritext Intra-Company jobs, consistent with all client/regional jobs.
• Track in media from the Cloud/email; set up and process Orders accurately and timely.
• Follow up with videographers for missing media and paperwork.
• Understand the different Veritext video formats and can articulate this information to others.
• Set up basic and complex videoconferences.
• Establish and manage cases in Vision; be proactive in their approach.
• Process all jobs accurately and in accordance with Standing Orders, notes and client specifications; relay these requirements to subcontractors.
• Ensure that Vision standing orders, notes, etc. are clear, detailed and actionable.
• Respond to complicated video requests.
• Effectively and clearly communicate the differences between videoconferencing and Veritext Virtual.
• Align correct product/services including features and benefits to clients' needs.
• Ensure that all video advanced services are billed accurately.
• Work collaboratively with Veritext colleagues, exhibiting Veritext Values.
• Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner.
• Communicate necessary information timely, accurately and effectively; report incidents to management.
• Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role.
• Take ownership of your work; follow-thru until final resolution.

Qualifications

• 1+ years of related experience.
• Proficiency in Computers and MS Office required.
• Proficiency in relevant software packages and applications.
• Must possess strong written and verbal communication skills.
• Customer service oriented with strong interpersonal skills.
• Dedicated professional with the ability to respond to requests promptly and accurately and meet established deadlines.
• Must be detail oriented, organized and be able to multi-task.
• Proactive and motivated with strong problem solving and follow up skills.
• Prior knowledge of/experience working in the Legal industry preferred.

Benefits

• Competitive compensation and total rewards package.
• Comprehensive medical, dental and vision insurance.
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time).
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more).
• Matched 401(k) to help you save for your future.
• Pet insurance to help your pet(s) live a long and happy life.
• Flexible Spending Accounts (healthcare, dependent care, transit & parking).
• Company-paid life insurance as well as short-term and long-term disability insurance.
• Learning and development opportunities to advance both personally and professionally.
• Veritext Summer Camp – a fun-filled culture building and learning experience.
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!